1. Returns Eligibility
- You may request a return within 30 days of receiving your order.
- To be eligible, items must be unused, unopened, in their original packaging, and in resellable condition.
- Certain goods are non-returnable, including:
- Perishable items (food, supplements, etc.).
- Personal care and hygiene products.
- Customized or personalized items.
- Clearance or final sale products.
2. Return Process
- Contact our customer service team at [your email] with your order number and reason for return.
- Our team will provide you with return instructions and the return shipping address.
- Pack the items securely and ship them back at your expense (unless the return is due to our error).
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return.
3. Refunds
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the return is caused by our error (e.g., wrong or defective product).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [your email].
5. Late or Missing Refunds
If you have not received a refund after 10 business days:
- Check with your bank or credit card company (it may take additional processing time).
- If the issue persists, contact us at [your email] for further assistance.
6. Contact Us
For questions about returns, refunds, or exchanges, please reach out:
Email: trhgfp@hiingredient.com